What happens when someone reaches out for help at SAAFE House

If you or someone you care about is experiencing domestic violence or sexual assault, reaching out for help can feel overwhelming. At SAAFE House, our team is here to make that first step as safe, calm, and supportive as possible. Our free, confidential services are available through our 24/7 crisis hotline at (936) 291-3369 for anyone in Walker, Trinity, San Jacinto, or Polk counties. If you are in immediate danger and it is safe to do so, please call 911.

A Safe and Compassionate First Conversation

When you call our 24-hour hotline, you are always in control of what you share. You can talk about as much or as little as you feel comfortable with. Many people reach out because they simply need someone who will listen without judgment. Others may need information about domestic violence services in Huntsville TX, sexual assault support, or what options might be available. Whatever your situation, we meet you exactly where you are.

Trauma-Informed Crisis Intervention

Our trained advocates provide gentle, trauma-informed support from the very first moment. We can help you talk through what you’re experiencing, explore how you’re feeling, and figure out what you need right now. Some callers want help deciding what to do next. Others just want reassurance that they aren’t alone. Our crisis center in Walker County is here to offer steady, compassionate grounding when everything feels uncertain.

Personalized Safety Planning

If you’re facing domestic violence, stalking, or other forms of abuse, you may want support with safety planning. We can help you think through steps that reduce risk whether you’re staying, leaving, or unsure of what comes next. Safety plans are flexible and made just for you. Our advocates support safety planning for adults, teens, and families, including those impacted by intimate partner violence, coercive control, and emotional or financial abuse.

Shelter and Emergency Support Options

For those who need safe shelter for women and children, SAAFE House operates an emergency shelter in Huntsville. We provide secure lodging, basic living essentials, emergency transportation options, and food, clothing, and hygiene support. When someone calls us, we can explain how our emergency safe shelter works, what an intake looks like, and what items are available once you arrive.

Help After Sexual Assault

If you are reaching out because of a recent sexual assault, we can walk you through your options, including access to free sexual assault services in Huntsville TX. Advocates can provide hospital accompaniment, SANE nurse support, and guidance on what to expect during a forensic exam (sometimes called a rape kit). We can also talk through reporting options, including whether you can get a forensic exam without making a police report, and how to access ongoing support afterward.

Advocacy, Referrals, and Ongoing Support

During your first contact with us, you can ask about many types of free confidential support services. We offer community referrals for survivors, counseling after domestic violence, counseling after rape, legal advocacy in Huntsville TX, protective order help, court accompaniment, and more. You don’t have to know exactly what you need—our team can help you explore options one step at a time.

Healing-Focused Counseling and Support Groups

Our trauma-informed counseling services are available for adults, teens, and children. We also offer support groups for those healing from domestic violence or sexual assault. If you’re unsure whether counseling is right for you, you can ask questions during your first call. Many survivors simply want to know they can talk with someone who understands trauma and healing in a safe, caring environment.

You Don’t Have to Navigate This Alone

Reaching out takes courage, and we honor the strength it takes to make that call. Whether you’re seeking family violence help in Huntsville, sexual assault support in East Texas, or simply a voice that will listen, SAAFE House is here for you with free and confidential services. Whenever you’re ready, call our 24/7 crisis hotline at (936) 291-3369. And if you are ever in immediate danger and it is safe to do so, please call 911.